Reflection period/return

General

Pochon.nl strives to make customers satisfied with their purchases. If for any reason you are not satisfied with your purchase, we offer a return policy that complies with Dutch law. Please read the policies below carefully before returning an item.

Return conditions

• You have the right to withdraw from the agreement within 30 days of receiving your order without giving reasons.
• The return policy only applies to unused and undamaged items in the original packaging.
• Personalized and customized products cannot be returned unless there is a defect or error on our part.
• Returns must be sent in accordance with Pochon.nl's instructions, including obtaining a return label via info@pochon.nl.
• It must also be in perfect condition, without dirt, stains, odors, abuse or damage.
• If a product is contaminated or damaged, our specialists will assess whether a depreciation is charged for the damage or contamination.

Return procedure

• Please contact our customer service at info@pochon.nl within 30 days of receiving your order to arrange your return. to report and request a return label.
• After receiving your request, we will send you a return label by email, along with detailed instructions for the returns procedure.
• Pack the item carefully in the original packaging to prevent damage during transport.
• Put the return label clearly on the packaging.
• Take the package to the nearest post office or follow the return label instructions for alternative shipping methods.
• Make sure you receive proof of postage and keep it as proof of return.

Return costs

• The costs for the return are for the customer, provided there was an error on our part.
• The return costs are equal to the shipping costs.

Refund

• After receiving and inspecting the returned item, we will process the refund within 14 days.
• The refund includes the full purchase price of the returned item.
• The refund will be made via the same payment method used for the original purchase, unless otherwise agreed.

For further questions or comments about our returns policy, please contact our customer service at info@pochon.nl. p>

Exchange product?

Do you want to exchange your product? That's no problem at all. You can contact info@pochon.nl.

Change address��

Accidentally provided the wrong delivery address? Please contact us as soon as possible. We will then try to change the order for you.